Buyer Protection

You're covered when you buy on Lab Merchant

How am I protected?

Lab Merchant provides an optional escrow service to buyers. This is an opt-in service for both buyers and sellers and does not apply to all transactions. Please contact us to arrange an escrow payment.

How does it work?

Buyers pay Lab Merchant and we hold on to payment until the lab equipment has been delivered and the buyer confirms it is in the advertised condition.

Buyers have 7 working days to return the equipment to the seller for whatever reason. If a buyer decides to return the lab equipment then Lab Merchant will refund the buyer in full.

What does it cost?

Lab Merchant charges both buyers and sellers 5% of the transaction value.